Refund & Chargeback Policy

1 · The default: final on delivery

Products are digital goods delivered by license grant, usually within minutes of payment. Once a license is granted, the sale is final and the purchase is non-refundable — the industry-standard rule for escrowed digital assets, because delivery cannot be undone.

By completing checkout you expressly consent to immediate delivery of digital content and acknowledge that, where applicable law provides a withdrawal period for digital content (for example, the EU/UK 14-day right), it ends when delivery begins with your consent. Statutory rights that cannot be waived are unaffected.

2 · When we do refund

Non-delivery: you paid and no license was granted — full refund or immediate grant, your choice. Our fulfillment ledger makes this checkable in minutes.

Severity-1 defect we can't fix: if a product is unusable for its core advertised purpose in a supported configuration (per the published framework/version matrix) and we fail to fix it within a reasonable period after our published SLA, you may request a refund with license revocation.

Duplicate purchase of the same product for the same community — refunded on request.

Pricing errors — handled per Terms §3.

3 · What refunds don't cover

Change of mind after delivery; incompatibility with configurations outside the published matrix; conflicts caused by third-party resources or modified frameworks; server closure; features explicitly labeled planned, provisional, or [MEASURED-PENDING] at purchase time — labels exist so you can buy on facts, not hopes.

4 · How to request one

Email SET-BEFORE-LAUNCH@viceforge.invalid from your purchase email with the order/transaction id and, for defect claims, the reproduction details from your support ticket. Refunds are processed through Tebex (the merchant of record) to the original payment method. We respond within our published first-response SLA.

5 · Chargebacks

Contact us before disputing a charge — most issues resolve faster through support than through your bank. A chargeback automatically revokes the associated licenses (recorded on our audit ledger) and may result in refusal of future service. If a dispute is resolved in your favor with the payment provider, that resolution stands; we simply also terminate the license, because a reversed payment and a live license cannot coexist.